National Express Router in Carol Stream, Illinois
National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
Produce and maintain a master record of all routes and provide operating copies daily
Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)
Produce and maintain cost efficient and timely routes
Meet all deadlines relating to schedules set up for the routing process
Coordinate with Dispatch to establish route standards for time and miles
Provide excellent customer service when working directly with customers, parents and employees
Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
Maintain the work area in a neat and professional condition daily
Maintain a professional appearance
Ability to work well under pressure
Company name is: Durham School Services
High school diploma or GED
Previous dispatch experience is preferred; bi-lingual abilities a plus
Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to problem solve in an effort to meet schedule requirements
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Verbal communication skills to provide effective advice and interpretation that are readily understandable.
Written communication skills to prepare materials and reports
Customer service skills to provide excellence in customer service to internal and external stakeholders
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law
Key Words : Router, Dispatcher, Bus Router, Truck Router, Delivery Dispatcher, Transportation Dispatcher/Router, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit
Company name is: Durham School Services
Job: Operations Field
Primary Location: United States-Illinois-Carol Stream-Septran, Winfield, IL
Work Locations Septran, Winfield, IL (3093_Septran, Winfield, IL)26W115 St Charles RoadC/O Durham 3093Carol Stream, 60188
Organization United States Bus
Employee Status Regular
Job Level Individual Contributor
Job Shift Day Job
Req ID: 213028