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National Express Customer Service Representative in Cincinnati, Ohio


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at


  • Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.

  • Resolve customer complaints via phone, email, or mail.

  • Use telephones to reach out to customers and verify information.

  • Greet customers warmly and ascertain problem or reason for calling.

  • Log issues in to online issue tracking software.

  • Advise on company information.

  • Work with Customer Service Manager to ensure proper customer service is being delivered.

  • Compile reports on overall customer satisfaction.


  • High School graduate or equivalent

  • Customer service experience required

  • Excellent oral communication skills to respond and present professionally to callers and visitors.

  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.

  • Strong inter personal skills and excellent written and oral communication skills required

  • Critical thinking and problem-solving skills are also required

  • Excellent oral and written communication skills with excellent interpersonal skills

  • Computer literacy, preferably in word processing and spreadsheets,

  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

  • Bilingual English/Spanish a plus

Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk, Customer Service

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. .

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

Job: Operations Field

Primary Location: United States-Ohio-Cincinnati-Elmwood Place, OH

Work Locations Elmwood Place, OH (6033_Elmwood Place, OH)211 Township AvenueC/O Durham 6033Cincinnati, 45216

Organization United States Bus

Schedule Full-time

Employee Status Regular

Travel No

Req ID: 222875