National Express Customer Service Representative in Cincinnati, Ohio
National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.
Resolve customer complaints via phone, email, or mail.
Use telephones to reach out to customers and verify information.
Greet customers warmly and ascertain problem or reason for calling.
Log issues in to online issue tracking software.
Advise on company information.
Work with Customer Service Manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
High School graduate or equivalent
Customer service experience required
Excellent oral communication skills to respond and present professionally to callers and visitors.
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
Strong inter personal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets,
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Bilingual English/Spanish a plus
Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk, Customer Service
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. .
Job: Operations Field
Primary Location: United States-Ohio-Cincinnati-Elmwood Place, OH
Organization United States Bus
Employee Status Regular
Job Level Individual Contributor
Job Shift Day Job
Req ID: 212985