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National Express Charter Manager in Dallas, Texas


Getting students to school safely, on time and ready to learn.

Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC) . NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Charter Manager for our Customer Service Center (CSC) in Irving, TX.


  • Grow NECs charter business in a targeted area through direct sales to large target customers (event coordinators, sports arenas, etc.)

  • Work with the Charter Coordinators in the area to ensure successfully delivery of service and customer satisfaction

  • Builds and manages positive working relationships with a variety of internal and external stakeholders to collaborate on new charter business proposals and issue resolution

  • Identify and create a pool of potential sales opportunities and clients, collecting and analyzing competitive intelligence within specific communities

  • Manage the development of initiatives to enhance operational and revenue growth by exploring potential adjacent markets

  • Manage and lead the development of responses to Requests for Proposals (RFPs) for charters (e.g. Letters of Intent, Letters of Agreement, Contracts, etc.)

  • Properly quote, book and follow up on customer inquiries (internal and external)

  • Negotiate rates and terms of charter contracts

  • Market charter business to field account representatives (local/onsite sales rep, in essence)

  • Provide field support for lead generation and new business (sales and marketing tools)

  • Follow up on new business leads via multiple vehicles (websites, references, etc)

  • Track and report on all initiatives employed to grow the charter business (to senior leadership)

  • Prospect and match charter opportunities with vial field locations within the region

  • Provide onsite support for all large events (AT&T, Special Events, Globe Life Park, community events)

  • Serve as onsite liaison for events requiring ground crew

  • Supervises Charter Drivers

  • Ensures DOT Compliance for all drivers

  • Secures DOT Permits for trips requiring them

  • Fills in for the General Manager in his/her absence


  • Bachelor’s Degree in Business, Marketing or related field

  • 5-7 Years’ experience in sales and or charter work and customer service

  • Experience in negotiating contracts

  • Experience in developing a sales plan, developing a sales pipeline and achieving agreed upon sales quotas.

  • Must be able to analyze sales results and draw conclusions

  • Superb communication skills, both oral and written

  • Strong relationship building skills

  • Strong working knowledge with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, CRM Systems (preferably

  • Knowledge of transportation / travel industry

  • CDL with proper endorsements or ability to obtain

  • Ability to travel in current geographical area (20%)

National Express LLC is an Equal Opportunity Employer.

For more information please visit at or at .

Job: Operations Field

Primary Location: United States-Texas-Dallas-Lewisville Charter Center Irving

Organization United States Bus

Employee Status Regular

Job Shift Day Job

Travel No

Req ID: 192365