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National Express Operations Manager in Dearborn Heights, Michigan


Providing the very best in Customer Excellence in the Charter Bus Industry

Trinity Coach

has 25 years of experience in providing safe and reliable

transportation to or Charter Clients across the US. Trinity is also part of a

much larger family along with Petermann, Stock Transportation, Septran, The

Provider, TransExpress, Safeway and Smith Bus, who come together as National

Express LLC (NELLC). NELLC is one of the leading transportation companies in

North America, operating 250 branches and employing 30,000 individuals. As a

leader in student transportation, National Express, LLC (NELLC) is committed to

exceptional safety, outstanding customer service and positive employee

relations. We are currently seeking an Operation Supervisor for our Customer

Service Center (CSC) in Dearborn Heights, MI.


  • Provides overall CSC operational leadership by directing transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.

  • Provides staff leadership by promoting and ensuring safe, efficient and effective operations

  • Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.

  • Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.

  • Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.

  • Oversees compliance with state and federal regulations

  • Oversees dispatch to ensure customer excellence and all policies and regulations are being followed including DOT rules and regulations

  • Able to supervise off site events when required and requested

  • Attends meetings with customers and represents company in professional manner

  • Prepares and submits required customer-related reports in a timely manner.

  • Documents and manages customer or employee complaints and review customer survey data

  • Responsible for knowledge of CSC contracts and accompanying operational requirements.

  • Collects and audits employees' time sheets.

  • Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.

  • Examines and reviews the daily exception report.

  • Approves all expenditures in accord with company guidelines.

  • Ensures the effective utilization of vehicles.

  • Oversees the optimization of vehicle routing


  • High School diploma or equivalent. Some college preferred.

  • 5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.

  • Supervisory experience preferred; specifically experience supervising/training a driver workforce

  • Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software

  • Strong leadership skills and interpersonal skills

  • Strong organizational and group presentation skills

  • Well-developed multi-tasking and time management skills

  • Possess a valid Commercial Driver’s License with appropriate endorsements

  • Bi-lingual abilities a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit at or at .

K ey Words : Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Field Trip, Field Trips, Charter, Charters, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z

Job: Operations Field

Primary Location: United States-Michigan-Dearborn Heights-Dearborn Heights, MI

Work Locations Dearborn Heights, MI (4126_Dearborn Heights, MI)26500 Van Born RoadC/O Durham 4126Dearborn Heights, 48125

Organization Transit

Schedule Full-time

Employee Status Regular

Job Level Team Leader/Supervisor

Job Shift Day Job

Travel No

Req ID: 193097