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National Express Dispatch Supervisor in Framingham, Massachusetts


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.


  • Assembles and maintains a master list of all routes and trips.

  • Assist in making sure the routes leave the HUB on time and only hold buses that need to be held due shuttles running behind schedule.

  • Assigns operators to routes when an operator is absent.

  • Maintains a current file or set of files on each route; files include all information needed to describe the route and its component parts (contract, program, map, assigned vehicle, list of operator telephone numbers, assigned buses, assigned drivers).

  • Provides assistance to operators and exercises discretionary judgment as necessary, to ensure that routes and trips are performed safely and on-time.

  • Coordinates emergency response network when there is a problem on a route.

  • Assist drivers with routing directions and communicates special service requirements.

  • Maintains filing systems and paperwork in a neat and orderly fashion.

  • Submits required reports and paperwork to Operations Manager in a timely fashion.

  • Encourages compliance with company policies and processes. Discusses any breach of policy and procedure noted with Operations Manager.

  • Assigns activities and special trips to drivers pursuant to established policies and procedures.

  • Notifies the Management team of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

  • Maintains route compliance to tenets of contract.

  • Coordinates vehicle service schedules with Maintenance Manager to assure uninterrupted service on assigned routes.

  • Maintains current list of all available cover drivers and spare vehicles.

  • Properly Check in and Check out operators on a daily basis.

  • Ensure trip sheets and Driver Vehicle Inspection (DVI) is filled out properly before checking the operator out.

  • Ensure daily assignment sheet is accurate.

  • Perform Operator Ride checks when needed.


  • High School diploma or GED.

  • Minimum 6 months experience in a driver position.

  • Previous dispatches experience a plus.

  • Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider.

  • CDL with P Endorsement .

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Key Words : Safety Supervisor, Driver Safety Supervisor, Driver Safety Manager, Training Supervisor, Driver Training Supervisor, Driver Training Manager, Safety, Passenger Safety, Safety Training, Safety Compliance, Safety Meetings, Safety Programs, Safety Evaluations, Safety Records, Training, Training Records, Accident Review Committee, Accident Investigation, CDL, Commercial Driver’s License, Bus, Buses, School Bus, School Buses, Passenger Buses, Student, Students, Pupil, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, School, Schools, Public School, Public Schools, NAPT, VersaTrans, Edulog, Zonar

Company name is: National Express Transit

Job: Operations Field

Primary Location: United States-Massachusetts-Framingham-Framingham Transit MA

Work Locations Framingham Transit MA (7068_Framingham Transit MA)15 Blandin AveC/O Durham 7068Framingham, 01702

Organization Transit

Schedule Full-time

Employee Status Regular

Travel No

Req ID: 231366