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National Express Router in Grayslake, Illinois


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at


  • Produce and maintain a master record of all routes and provide operating copies daily

  • Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)

  • Produce and maintain cost efficient and timely routes

  • Meet all deadlines relating to schedules set up for the routing process

  • Coordinate with Dispatch to establish route standards for time and miles

  • Provide excellent customer service when working directly with customers, parents and employees

  • Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly

  • Maintain the work area in a neat and professional condition daily

  • Maintain a professional appearance

  • Ability to work well under pressure

Company name is: Durham School Services


  • High school diploma or GED

  • Previous dispatch experience is preferred; bi-lingual abilities a plus

  • Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.

  • Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

  • Ability to problem solve in an effort to meet schedule requirements

  • Ability to operate two-way and emergency radio systems

  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

  • Ability to use Microsoft Office Program and computerized routing software.

  • Verbal communication skills to provide effective advice and interpretation that are readily understandable.

  • Written communication skills to prepare materials and reports

  • Customer service skills to provide excellence in customer service to internal and external stakeholders

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

Key Words : Router, Dispatcher, Bus Router, Truck Router, Delivery Dispatcher, Transportation Dispatcher/Router, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit

Company name is: Durham School Services

Job: Operations Field

Primary Location: United States-Illinois-Grayslake-Grayslake, IL

Work Locations Grayslake, IL (4010_Grayslake, IL)211 S Route 83C/O DURHAM 4010Grayslake, 60030

Organization United States Bus

Schedule Full-time

Employee Status Regular

Travel No

Req ID: 222833