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National Express Site Supervisor in Hyde Park, Massachusetts

Description

Global, Local, Total

National Express Transit Corporation (NETC) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NETC is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a Site Supervisor for our Customer Service Center (CSC) in Hyde Park, MA .

Responsibilities:

  • Evaluate the performance of all direct-report personnel on a regular basis according to company policy.

  • Schedule and dispatch drivers for maximum efficiency.

  • Manage direct and indirect hours, minimizing overtime for the employees.

  • Collect and audit employees' time sheets.

  • Administer appropriate employee discipline as necessary.

  • Ensure the effective utilization of vehicles and optimize vehicle routing and record supporting documentation.

  • Ensure that key passenger transportation data is collected.

  • Monitor on-time performance.

  • Document and manage customer or employee complaints.

  • Assist General Manager in preparation of the Annual Operating Plan and subsequent analysis of variance.

  • Ensure compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with General Manager.

  • Meet regularly with customer to review service quality and performance, address other business issues and enhance the relationship.

  • Prepare and submit required reports in a timely manner.

  • Responsible for knowledge of CSC contracts, finances budget and operational requirements

Qualifications

  • High School diploma or equivalent. Some college preferred.

  • 5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.

  • Proven supervisory expertise and knowledge of related methods, practices and techniques.

  • Proven relationship building and maintenance and collaborative skills to provide high-level support to local decision-making customers

  • Ability to foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.

  • Excellent oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce,

  • Ability to promote the company as a leading edge service provider in bus transportation, promote new/enhanced business services to existing customers, prepare reports and make presentations.

  • Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.

  • Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills. Basic math skills

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.nationalexpresstransit.com at http://www.nationalexpresstransit.com/ or http://www.nellc.com at http://www.nellc.com/ .

Key Words: Site Supervisor, Site Manager, Terminal Supervisor, Terminal Manager, Operations Manager, Dispatch Manager, Transportation Supervisor, Transit Supervisor, Transit Manager, Supervisor, Manager of Student Transportation, Assistant Transportation Manager, Assistant Contract Manager, Assistant Director of Transportation, Bus, Passenger, Transportation, Ground Transportation, Public Transit, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, Field Trip, Charter, Safety, Passenger Safety, NAPT, Synovia, CMF 88, 88M, 88N, 88Z

Job: Operations Field

Primary Location: United States-Massachusetts-Hyde Park-Boston-JV, MA

Organization Transit

Employee Status Regular

Job Level Team Leader/Supervisor

Job Shift Variable

Travel No

Req ID: 193780

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