National Express Driver Supervisor in Lehigh Acres, Florida
Getting students to school safely, on time and ready to learn.
Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC) . NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Driver Supervisor for our Customer Service Center (CSC) in POSITION LOCATION .
Supervises day-to-day activities of drivers and monitors to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices.
Provides support, advice and guidance to drivers and monitors in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assesses situations and determines appropriate course of action (e.g. additional training, counseling), to prevent further occurrences in the future.
Work collaboratively with Driver Recruitment in the hiring process for drivers by providing information to attract qualified candidates, arranging interview facilities, and interviewing.
Ensures a positive work environment for drivers and monitors by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.
Collect and audit employees' time sheets.
Monitor on-time performance.
Prepare and submit required reports in a timely manner.
Supervise compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with General Manager.
Evaluate the performance of all direct-report personnel on a regular basis according to company policy.
Administer appropriate employee discipline as necessary.
High School diploma or equivalent. Some college preferred.
5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
Knowledge of service promise, services, capabilities, policies, procedures and practices to effectively manage drivers/monitors in various locations.
Proven supervisory expertise and knowledge of related methods, practices and techniques.
Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills.
Relationship building skills to provide support and advice to maintain effective working relationships and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.
Oral and written communication skills to effectively communicate, coach and mentor.
Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.
National Express LLC is an Equal Opportunity Employer
For more information please visit http://www.durhamschoolservices.com at http://www.durhamschoolservices.com/ or http://www.nellc.com at http://www.nellc.com/ .
Key Words : Driver Trainer, Safety Trainer, Behind the Wheel Trainer, Driver Safety Trainer, Trainer, Driver Safety Training Assistant, Assistant Training Manager, Transportation Safety Trainer, Safety, Passenger Safety, Safety Training, Safety Compliance, Safety Meetings, Safety Programs, Driver Evaluations, Safety Evaluations, Safety Records, Driver Records, Training, Training Records, Accident Review Committee, Accident Investigation, CDL, Commercial Driver’s License, Bus, School Bus, Passenger Bus, Student, Pupil, Passenger, Transportation, Ground Transportation, Special Needs Transportation, Logistics, Operations, School, VersaTrans, Edulog, Synovia, Zonar, CMF 88, 88M, 88N, 88Z
Job: Operations Field
Primary Location: United States-Florida-Lehigh Acres-Lehigh, FL
Work Locations Lehigh, FL (4135_Lehigh, FL)217 Wallace AvenueC/O Durham 4135Lehigh Acres, 33971
Organization United States Bus
Employee Status Regular
Job Level Team Leader/Supervisor
Job Shift Day Job
Req ID: 193457