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National Express Operations Improvement Analyst in Lisle, Illinois


Safety, Customers, People, Community& Excellence

A leading

provider of student transportation, NationalExpress LLC (NELLC) is the North American subsidiary of National Express

Group, one of the premier transportation firms in the United Kingdom. NELLC

operates 250 branches in North America, employs 30,000 individuals and has

revenues of $1.2B. National Express consists of Durham School Services,

Septran, Petermann Bus, The Provider, Safeway, Smith Bus and TransExpress in

the Unites States and Stock Transportation in Canada. As a leader in student

transportation, National Express, LLC (NELLC) is committed to exceptional safety,

outstanding customer service and positive employee relations. We are currently

seeking an Operations ImprovementAnalyst to work from our corporate headquarters in Lisle, IL .

Operations Improvement Analyst


Operations Improvement Analyst will implement process improvement initiatives

and embed a culture of continuous improvement.

This position is responsible for

providing operational support to our field locations while serving as the

critical liaison between the Customer Service Center (CSC) operations and

corporate teams. This position will partner with management in an assigned

geographical region(s) by reviewing operational process compliance, monitor

performance metrics and system efficiencies.

The role will be responsible for implementing performance excellence

programs and drive continuous improvement action plans to improve overall

compliance to standard operating procedures and operational efficiency.


  • Drivesoperational improvement programs to reduce costs, and improve quality, andservice levels

  • Responsiblefor reviewing current processes and identifying and capturing opportunities toimprove operational efficiency; including tracking barriers to performanceefficiency, improving data integrity and developing improvement plans

  • Supportsfield operations through issue resolution and guidance

  • Collaborate with various cross functional teams (IT, Finance,Payroll, HR, Legal) to resolve issues and implement solutions

  • Projectmanagement of initiatives within Operational Improvement organization as needed

  • Developand implement tools to drive operational efficiency and quality improvements

  • Assistsin the creation of training material for tools and processes

  • Trainslocation staff and leadership team on tools that drive operational efficiencyand quality improvements

  • Changingbehaviors through continuous improvement coaching

  • Assistin maintaining the company’s standard operating procedures, and to supporttheir sustainable implementation

  • Partnerswith operational and corporate leaders to ensure successful implementation ofprocess improvement initiatives

  • Supportthe maximization and effective use of existing systems and reports



  • Bachelor’s Degree is required in a business or process improvement discipline; advanced degree preferred

  • 2 - 4 years of experience with increasing levels of responsibility

  • Able to handle multiple, complex priorities and balance the needs of each according to business impact

  • Strong business and technical skills in operational improvement

  • Knowledge and expertise in developing communication plans and strategies to facilitate the rollout of goals and action plans to achieve them

  • Systemic problem solver, implementing solutions to solve root cause problems

  • Creates an environment that encourages and rewards teamwork and collaboration

  • Set clear expectations, track and communicates results

  • Strong written, oral, communications and facilitation skills

  • Convey information in understandable terms at all levels of the organization and through proper channels

  • Creative and change-oriented continuous improvement process skills

  • Assertive, energetic, and a self-starter. Able to work with little supervision or in team environment

  • Must be proficient in Microsoft Word, Excel, and PowerPoint

  • Ability to travel up to 30%

National Express is an Equal Opportunity Employer

Job: Finance

Primary Location: United States-Illinois-Lisle-US Headoffice

Work Locations US Headoffice (1002_US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel Yes, 25 % of the Time

Req ID: 192384