National Express Operations Manager in Lisle, Illinois
Global, Local, Total
National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. National Express Transit is currently recruiting for industry professionals for several management opportunities, including Operations Managers , for proposed businesses for large transit, paratransit and shuttle services in the following areas; California, Washington, DC, New York, Illinois and Texas .
Provides overall CSC operational leadership by directing transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
Provides staff leadership by promoting and ensuring safe, efficient and effective operations
Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
Oversees compliance with state and federal regulations
Attends meetings with customers and represents company in professional manner
Prepares and submits required customer-related reports in a timely manner.
Documents and manages customer or employee complaints and review customer survey data
Responsible for knowledge of CSC contracts and accompanying operational requirements.
Collects and audits employees' time sheets.
Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
Examines and reviews the daily exception report.
Approves all expenditures in accord with company guidelines.
Ensures the effective utilization of vehicles.
Oversees the optimization of vehicle routing
High School diploma or equivalent. Some college preferred.
5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
Supervisory experience preferred; specifically experience supervising/training a driver workforce
Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Strong leadership skills and interpersonal skills
Strong organizational and group presentation skills
Well-developed multi-tasking and time management skills
Possess a valid Commercial Driver’s License with appropriate endorsements
Bi-lingual abilities a plus
National Express LLC is an Equal Opportunity Employer.
For more information please visit our Company website at www.nellc.com at http://www.nellc.com/ .
K ey Words : Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Field Trip, Field Trips, Charter, Charters, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z
Job: Operations Field
Primary Location: United States-Illinois-Lisle-US Headoffice
Other Locations: United States-California, United States-New York, United States-Texas, United States-Illinois, United States-Florida, United States-Maryland
Employee Status Regular
Job Level Team Leader/Supervisor
Job Shift Day Job
Req ID: 182071