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National Express Process Re-Engineering Specialist in Lisle, Illinois


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at

Basic Function: The Process Re-Engineering Specialist is responsible for an overall project management function, providing leadership, coordination and management of assigned projects using defined processes and functions. The role serves as a conduit for communication between field operations, support teams and the Senior Leadership team who make the strategic decisions for those projects. The Process Re-Engineering Specialist coordinates the efforts of the field by establishing implementation plans, work streams, time frames and detailed project assignments. Key responsibilities include: implementation coordination and strategy, overall project accountability, task assignments, task tracking, reporting, identifying obstacles, tracking timelines, establishing solid rapport both internal and external stakeholders as well as vendors.


Directs the coordination and management of resources and resource allocations for multiple ongoing complex projects, including: project planning, reporting, and monitoring the projects for resource contention and cost.

Leads the communication with Senior Leadership team on the status of each strategic initiative

Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department

Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives

Analyzes assigned complex project &/or program plans to validate if project outcomes will meet the business needs and align/support operational plans/objectives

May develop & deliver on complex projects &/or programs as needed

Identifies opportunities to proactively mentor business or project stakeholders in completing complex business case and/or project charter and cost benefit analysis for projects

Develops and communicates reporting metrics and project and/or program dashboards that provide management and business stakeholders with quantifiable gauges of the delivery of business results

Directs the organizational focus on customer service at every touch point while simultaneously delivering operational effectiveness



4 Year Bachelor Degree required. Advanced degree a plus; PMP certification a plus

2 Years of experience in project management that directly aligns with the specific responsibilities for this position

Must have solid MS Office Skills, primarily Excel, Word, and PowerPoint. MS Project experience a plus

Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines

Demonstrated ability to identify and recommend processes improvements

Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches

Finds common ground and can gain collaboration among senior management, colleagues and peers; can influence outcomes without directing or commanding

Confident, comfortable communicator with strong written and verbal communication skills

Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists

Define problems, collect data, establish facts and draw valid conclusions. Evaluate trends in data or information

Ability to perform under stress in cases of emergency, critical or hazardous situations

Ability to effectively work with cross functional teams to drive project objectives, business requirements and implementation support

Estimated travel: 50%

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job: Operations Corporate

Primary Location: United States-Illinois-Lisle-US Headoffice

Work Locations US Headoffice (1002_US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Manager

Job Shift Day Job

Travel Yes, 50 % of the Time

Req ID: 213561