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National Express Receptionist Facilities Administrator in Lisle, Illinois


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at

Responsibilities Include:

  • Answering and routing all incoming calls to the company headquarters, which will include calls for some field facilities without a public phone number

  • Office support to include supplies ordering and stocking, monitoring and managing the office email inbox, and other assigned duties

  • Receiving, sorting, and distributing all incoming mail, FedEx, and UPS deliveries

  • Metering outgoing US mail and preparing overnight documents/packages for outgoing shipments

  • Greeting and directing visitors

  • Assist with Conference Room and Training Room scheduling and management

  • Complete invoice filing and maintaining file room organization

  • Administrative support to include but not limited to filing, copying, scanning, online research projects, assist with miscellaneous projects in Excel, Work, and PowerPoint.

  • Observe and report on office conditions for COVID compliance.

  • Facilities & Lease Management Support as needed.

  • Performing other duties as assigned or requested

Corporate Office Responsibilities:

  • Canteen inventory/ordering

  • Work Orders:

  • RECALL – Monthly Service

  • Iron Mountain Invoice processing

  • Access card activation/deactivation – photos, forms, etc.

  • Reconcile Navistar Invoices (work orders)

  • Facilities Help Desk – Respond & Service Calls

  • Fitness Center access/waivers

  • Maintain File Room organization

  • Meter Outgoing US mail and preparing overnight documents/packages for outgoing shipments

  • Receiving, Sorting, and distributing all incoming mail, FedEx, and UPS deliveries


Requirements Include:

  • High School Diploma or equivalent; some college preferred

  • At least 2 years of professional work experience

  • Experience working in a mid-size mailroom environment

  • Working knowledge of Pitney Bowes or similar mail metering system

  • Working knowledge of FedEx automated shipping software

  • Strong working knowledge of Microsoft Word, Excel, and Outlook

  • Ability to self-manage priorities/deadlines and complete tasks with minimal supervision

  • Strong interpersonal skills with the ability to maintain a professional demeanor while working with staff of all levels

  • Excellent telephone, verbal communication, interpersonal, and customer service skills

  • High degree of confidentiality

  • Ability to work in a consistently fast-paced environment

  • Ability to lift and deliver 50-pound cases of paper throughout the office

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job: Legal

Primary Location: United States-Illinois-Lisle-US Headoffice

Work Locations US Headoffice (1002_US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 222600