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National Express Senior Business Systems Analyst in Lisle, Illinois


Safety, Customers, People, Community & Excellence

The Senior Business Systems Analyst (BA) is a key, functional role in the configuration and maintenance of HCM (Human Capital Management) systems that enable management / human resources reporting primarily using the Oracle E-Business Suite (EBS) version R12 and Taleo 19D. The position provisions US and Canadian Legislation rules and functional setups for the following areas: Oracle HCM (Core HR, Self Service HR (SSHR), Payroll, Time and Labor (OTL), Advance Benefits (OAB), WebADI), Taleo Recruiting Cloud, and Taleo Cloud Connect Client. Candidate should have extensive knowledge of business processes, underlying accounting, and work-flow within the EBS software applications.

Support, also, extends to touchpoint systems and integrated software including: ADP, HireRight, EY, Oracle BI/EPM (Hyperion), bank integration, and 3rd party payment processors. The successful candidate will work closely with business process owners and other technical team members.

Major Responsibilities:

  • Working as a liaison between business users and technical team in the daily support of Oracle R12 HCM applications.

  • Working closely with business users to understand business processes and requirements.

  • Supporting the monthly tax filing activities related to all government reporting entities ensuring filings are closed and reports are validated.

  • Assisting in maintaining account reconciliation, including but not limited to: security; maintenance and creation of profiles; data management; reconciliation between Oracle EBS and other integrated systems.

  • Supporting integration to/from ADP, HireRight, EY, BeaconInsight, Oracle BI/EPM (Hyperion), bank integration, and 3rd party payment processors.

  • Creating and performing functional testing of system defects and enhancements.

  • Developing custom ad-hoc queries for problem identification.

  • Working with DBAs to deploy HCM Quarterly and Year End system patching as well as one off high priority alert patching identified for US and Canada legislation.

  • Providing budgetary estimates (work/dollars) for requested requirements.

  • Providing level 2 support for HCM Production environments - troubleshooting and resolving application issues.

  • Consulting with team members and Oracle Support for problem resolution and for more effective system(s) usage.

  • Maintaining a stable and accurate Oracle EBS production instance that meets customer needs in line with compliance and audit policies.

  • Working with IT team members and business partners to propose and design changes that would improve current solution(s).

  • Maintaining current industry knowledge, best practices, and procedures.

  • Timely execution of assigned IT audit controls.

  • Other duties as assigned.

Job Requirements:

  • Extensive, prior, functional, financial, support experience using Oracle Enterprise Business Suite R12. (Including, but, not limited to: Oracle EBS Core HR, Self Service HR (SSHR), Payroll, Time and Labor (OTL), Advance Benefits (OAB), WebADI); Taleo Recruiting Cloud and Taleo Cloud Connect Client.)

  • Prior experiences in full life-cycle implementations and upgrades of Oracle EBS HCM R12 – major plus.

  • Conceptual understanding of detailed integration requirements of Oracle EBS HCM Suite.

  • Knowledge of seeded Oracle Applications organization and underlying data structures including Application Object Library (AOL).

  • Translation of business processes into technology requirements; ability to create ‘think-out-of-the-box’ solutions rather than jump to software customizations.

  • Ability to translate / articulate complex technical topics for non-technical audiences.

  • Knowledge in configuration and modification of Oracle Time & Labor (OTL) Rules in association with state and federal wage and hour regulations.

  • Clearly define/write detailed business requirements including functional and pseudo-technical. (Experience preparing documents such as (or similar to) Oracle AIM’s MD050’s, BR100’s, etc.)

  • Supporting development of test strategy, prepare test cases, and coordinate/oversee test execution. Support manual and automated testing, functional testing, and UAT.

  • Cost Accounting structure, specifically in Oracle EBS Payroll processes. (Additional, high-level, knowledge of Oracle Financials, Procure-to-pay, iProcurement, Inventory, and Oracle Enterprise Asset Management – major plus).

  • Experience with Oracle Payroll Year End process; including interaction with other 3rd party reporting tools (e.g. ADP, EY).

  • Understanding of hierarchical workflow approval versus Approval Management Engine (AME).

  • SQLPLUS experience, using tools such as SQL Developer, TOAD, SQL Navigator – ability to write and modify basic / intermediate queries for data analysis. (PL/SQL experience – a plus.)

  • Ability to work effectively with business users and other technical staff, consultants and vendors.

  • Ability to work independently and as part of a team environment.

  • Ability to anticipate what needs to be done rather than be instructed.

  • Good analytical, consultative, and communication skills.

  • Ability to visualize the ‘big picture’ as well as manage the day-to-day detail.

  • Assist with training materials and business process documentation.

  • Proven commitment to customer care. (Infrequent, but, could include off-hours and on-call support to resolve critical system incidents.)

  • Intermittent off-hours or weekend activities for system patching, testing / validation and month-end support.

  • Manage relevant IT Help Desk tickets from creation thru resolution and identify training or improvement opportunities.


  • 4-6 years of prior functional, financial experience with Oracle Enterprise Business Suite R12.

  • Bachelor degree in business, computer science or a related discipline.

  • Experience working with Oracle interfaces (both inbound and outbound).

  • Experience facilitating Requirements/Design/Test workshops.

  • Understanding of project lifecycle – defining scope and requirements through testing and system implementation.

  • Understanding of Infrastructure Life Cycle and Software Development Life Cycle methods (SDLC). Experience working in iterative and Agile Methodologies – a plus.

  • Knowledge of personal computers, including Microsoft Word, PowerPoint, Visio, Projects, SharePoint, and JIRA applications.

  • Proficiency with MS Excel (VLOOKUP, pivots, and database connections) – a plus.

  • Basic project management skills.

Skills and Abilities:

  • Functional configuration of Oracle E-Business Suite 12.1.3 (12.2.x - a plus).

  • Working knowledge of Oracle Application Object Library, Concurrent Manager, Oracle Flex Builder, System Admin, Oracle Alerts.

  • Working knowledge of Apache Web Server and WebLogics.

  • Oracle AIM and / or OUM methodology (or similar); Oracle Upgrade Wizard.

  • Microsoft Desk tools: Office and Outlook.

  • Toad or SQL Developer – a plus.

  • Some knowledge of SQL, SQL

  • Plus, PL/SQL, SQL

  • Loader – a plus.

  • Not required, but, a plus: Understanding of Oracle

  • Forms and Oracle Application Framework (OAF)

  • High-level knowledge of Active Directive driven security.

  • High-level knowledge of LINUX, IBM AIX, Microsoft operating systems; scheduling and scripting.

National Express is an Equal Opportunity employer.

Job: Information Technology

Primary Location: United States-Illinois-Lisle-US Headoffice

Work Locations US Headoffice (1002_US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Team Leader/Supervisor

Job Shift Day Job

Travel No

Req ID: 201687