National Express Sr Fleet Support Engineer in Lisle, Illinois
National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
The Fleet Support Engineer is responsible for supporting the corporate engineering team and field maintenance organization with various vehicle level responsibilities. This will include support to performing failure analysis and resolution, initiating prototype/validation programs, electronic and vehicle diagnostic software, remote diagnostics, predictive maintenance processes and evaluation of technologies and developing product specifications. Position is accountable for building and maintaining working relationships with vendor partners and within the organization to ensure engineering issues are handled effectively and vehicular technologies are monitored, understood and presented for consideration.
Position Responsibilities Include:
To review and understand service failures of components/systems, ascertain likely root cause and develop necessary actions related to avoidance of future failures.
Provide expert technical advice to shops for issue resolution with repairs and vehicle issues.
To train the field maintenance team on how to appropriately complete campaign activities issued by
To work with manufacturers and identify new tooling/equipment needs in our shops and implementation plan on future product changes.
Work with corporate maintenance training specialist on new product feature content development and training program execution.
Ability to understand gaps and develop engineering processes and shop best practices to
systematically improve performance of vehicles and KPIs.
- To facilitate discussion groups to identify top / recurring issues to develop workable solutions.
Minimum qualification: Bachelor’s degree in Engineering (mechanical, automotive or electronics) or bachelor’s degree with equivalent technical experience: Advanced body, mechanical, power train and controls/electronics knowledge. Specialized courses or experience in technical aspects with buses or other large vehicles.
At least 7 years’ experience as a field service engineer or customer support role and/or product development roles focused on vehicle systems.
Experience with electric vehicle technologies would be considered a strong plus.
Problem solving and systematic root cause analysis methodology experience will be essential.
Ability to work with OEM’s to identify and resolve vendor specific performance issues and to document and develop appropriate corrective action.
Be able to develop specifications for vehicles based on application, customer needs and operation.
Communication and interpersonal skills to create an environment that encourages and values input and feedback from the maintenance & management workforce.
Ability to critically analyze reports to determine the corrective action plans.
Develop new engineering processes to support launch of remote diagnostics, electric vehicles etc.
Proven skills and ability to manage multi-level relationships and liaise effectively with other internal/external stakeholders.
Strong communication skills both oral and written.
Fluent in: Microsoft/ Word, Power Point & Excel also Oracle Experience would be a Plus.
Experience/familiarity with structured root cause analysis and problem solving tools.
Excellent verbal and written communication skills and the ability to interface efficiently with all levels of management. Provide and articulate clear, concise explanations of problems and solutions..
Strong work ethic and results orientation required for fast paced, customer-focused environment.
Required to travel across locations in US and Canada for up to 25% to 40% of the time.
Equal Opportunity Employer
Job: Maintenance Corporate
Primary Location: United States-Illinois-Lisle-US Headoffice
Organization United States Bus
Employee Status Regular
Job Level Individual Contributor
Job Shift Day Job
Req ID: 201418