National Express Scheduler in Milwaukee, Wisconsin
Express LLC (NELLC) is the North American subsidiary of National Express Group,
PLC, one of the premier transportation firms in the United Kingdom. We operate
across 34 states and three provinces. All organizations share a strong commitment
to provide the highest level of transportation safety, quality transportation,
outstanding customer service and positive employee relations. National Express
School (NEXS) operates more than 22,500 school buses, serves more than 550
school districts in 31 states and three provinces, and transports more than 1.3
million students on a daily basis. National Express Transit (NEXT) operations
transport more than 22 million passengers annually with more than 2,800
vehicles. National Express Shuttle (WeDriveU) serves more than nine million
corporate and university passengers annually. NELLC’s corporate headquarters,
located in Lisle, Illinois, houses the administrative and corporate support
functions for the organization. Our 290 local customer service centers (CSCs)
are supported by regional operations teams located throughout North America.
Learn more at nellc.com.
Manage the manual and computerized scheduling practices of the CSC
Thorough understanding of all aspects of organization to include dispatching and call taking
Achieve contractual requirements for on-time performance for ride times and productivity.
Schedule and assign drivers and vehicles in accordance with the service hour schedules and scheduled trips for each day.
Assist drivers while they are in service to carry out the assigned trips on time, providing address assistance and telephoning passengers as needed.
Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner.
Ensure that unanticipated service demands, passenger and vehicle accidents, other events and general service delivery are handled and performed in accordance with city policies and procedures.
High School Diploma or equivalent
6 months experience in Driver position
Strong customer service skills required
Solid data entry skills required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc.,
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision
National Express LLC is an Equal Opportunity Employer.
For more information please visit http://www.nationalexpresstransit.com at http://www.nationalexpresstransit.com/ or http://www.nellc.com at http://www.nellc.com/
Job: Operations Field
Primary Location: United States-Wisconsin-Milwaukee-Milwaukee Transit
Work Locations Milwaukee Transit (7039_Milwaukee Transit)424 W. Cherry StreetC/O Durham 7039Milwaukee, 53212
Employee Status Regular
Job Level Individual Contributor
Job Shift Variable
Req ID: 201655