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National Express Site Supervisor in North Charleston, South Carolina

Description

Getting students to school safely, on time and ready to learn.

Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC) . NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Site Supervisor for our Customer Service Center (CSC) in Charleston, SC.

Responsibilities:

  • Evaluate the performance of all direct-report personnel on a regular basis according to company policy.

  • Schedule and dispatch drivers for maximum efficiency.

  • Manage direct and indirect hours, minimizing overtime for the employees.

  • Collect and audit employees' time sheets.

  • Administer appropriate employee discipline as necessary.

  • Ensure the effective utilization of vehicles and optimize vehicle routing and record supporting documentation.

  • Ensure that key pupil transportation data are collected.

  • Monitor on-time performance.

  • Document and manage customer or employee complaints.

  • Assist Area General Manager in preparation of the Annual Operating Plan and subsequent analysis of variance.

  • Ensure compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with Area General Manager.

  • Meet regularly with school district administrators to review service quality and performance, address other business issues and enhance the relationship.

  • Interact frequently with parents and demonstrate action based on survey results.

  • Prepare and submit required reports in a timely manner.

  • Responsible for knowledge of CSC contracts, finances budget and operational requirements.

Qualifications

  • High School diploma or equivalent. Some college preferred.

  • 5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.

  • Proven supervisory expertise and knowledge of related methods, practices and techniques.

  • Proven relationship building and maintenance and collaborative skills to provide high-level support to local decision-making customers

  • Ability to foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.

  • Excellent oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce,

  • Ability to promote the company as a leading edge service provider in bus transportation, promote new/enhanced business services to existing customers, prepare reports and make presentations.

  • Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.

  • Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills. Basic math skills

Durham School Services is an Equal Opportunity Employer.

For more information please visit http://www.durhamschoolservices.com at http://www.durhamschoolservices.com/ or http://www.nellc.com at http://www.nellc.com/ .

Key Words: Site Supervisor, Site Manager, Terminal Supervisor, Terminal Manager, Operations Manager, Dispatch Manager, Transportation Supervisor, Transit Supervisor, Transit Manager, Student Transportation Supervisor, Manager of Student Transportation, Assistant Transportation Manager, Assistant Contract Manager, Assistant Director of Transportation, Bus, School Bus, Pupil, Student, Passenger, Transportation, Ground Transportation, Public Transit, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Public School, Field Trip, Charter, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z

Job: Operations Field

Primary Location: United States-South Carolina-North Charleston-Charleston, SC

Work Locations Charleston, SC (4051_Charleston, SC)3815 West Montague Ave., Unit 100C/O DURHAM 4051North Charleston, 29418

Schedule Full-time

Job Level Team Leader/Supervisor

Job Shift Day Job

Travel No

Req ID: 192011

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