National Express Facilitator in Phoenix, Arizona
Express LLC (NELLC) is the North American subsidiary of National Express Group,
PLC, one of the premier transportation firms in the United Kingdom. We operate
across 34 states and three provinces. All organizations share a strong commitment
to provide the highest level of transportation safety, quality transportation,
outstanding customer service and positive employee relations. National Express
School (NEXS) operates more than 22,500 school buses, serves more than 550
school districts in 31 states and three provinces, and transports more than 1.3
million students on a daily basis. National Express Transit (NEXT) operations
transport more than 22 million passengers annually with more than 2,800
vehicles. National Express Shuttle (WeDriveU) serves more than nine million
corporate and university passengers annually. NELLC’s corporate headquarters,
located in Lisle, Illinois, houses the administrative and corporate support
functions for the organization. Our 290 local customer service centers (CSCs)
are supported by regional operations teams located throughout North America.
Learn more at nellc.com.
Directs and monitors daily assignments; schedules drivers, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement vehicles and drivers when there is a problem.
Notifies operations and safety personnel of all, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains documentation and records (relevant contract requirements, trip data, staff changes, relevant maps, vehicle details, trip assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles our internal customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Company name is: Durham School Services
High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to keep organized and accurate records relating to overall trips for mileage adjustments responsibilities
Bi-lingual abilities a plus
Totalride is an Equal Opportunity Employer.
For more information please visit http://totalride.com at http://www.durhamschoolservices.com/ or http://www.nellc.com at http://www.nellc.com/ ., 88M, 88N, 88Z
Company name is: Durham School Services
Job: Operations Field
Primary Location: United States-Arizona-Phoenix-NETC Phoenix Transit
Employee Status Regular
Job Level Individual Contributor
Job Shift Day Job
Req ID: 201118