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Job Information

National Express Operations Supervisor in Rexdale, Ontario

Description

Stock Transportation

Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and

serves 35 school districts throughout

Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON,

houses the administrative and support functions for the company. Stock

Transportation has a strong record of success and decades of experience in

pupil transportation. With the support of National Express Group, a global

leader in transportation, we are continually focused on delivering our service

promise: Getting students to school safely, on time and ready to learn®.

A

DIVISION OF NATIONAL EXPRESS LLC

National Express LLC (NELLC) is the North American subsidiary of

National Express Group, PLC, one of the premier transportation firms in the

United Kingdom. We operate across 34 states and three provinces. All

organizations share a strong commitment to provide the highest level of

transportation safety, quality transportation, outstanding customer service and

positive employee relations. National Express School (NEXS) operates more than

22,500 school buses, serves more than 550 school districts in 31 states and

three provinces, and transports more than 1.3 million students on a daily

basis. National Express Transit (NEXT) operations transport more than 22

million passengers annually with more than 2,800 vehicles. National Express

Shuttle (WeDriveU) serves more than nine million corporate and university

passengers annually. NELLC’s corporate headquarters, located in Lisle,

Illinois, houses the administrative and corporate support functions for the

organization. Our 290 local customer service centers (CSCs) are supported by

regional operations teams located throughout North America.

Responsibilities:

  • Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.

  • Provides staff leadership by promoting and ensuring safe, efficient and effective operations

  • Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.

  • Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.

  • Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.

  • Oversees compliance with state and district regulations

  • Attends meetings with School District Representatives and represents company in professional manner

  • Prepares and submits required customer-related reports in a timely manner.

  • Documents and manages customer or employee complaints and review customer survey data

  • Responsible for knowledge of CSC contracts and accompanying operational requirements.

  • Collects and audits employees' time sheets.

  • Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.

  • Examines and reviews the daily exception report.

  • Approves all expenditures in accord with company guidelines.

  • Ensures the effective utilization of vehicles.

  • Oversees the optimization of vehicle routing

Qualifications

  • High School diploma or equivalent. Some college preferred.

  • 5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.

  • Supervisory experience preferred; specifically experience supervising/training a driver workforce

  • Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software

  • Strong leadership skills and interpersonal skills

  • Strong organizational and group presentation skills

  • Well-developed multi-tasking and time management skills

  • Possess a valid Commercial Driver’s License with appropriate endorsements

  • Bi-lingual abilities a plus

Stock Transportation is an Equal Opportunity Employer

For more information please visit http://www.stocktransportation.com at http://www.stocktransportation.com/ or http://www.nellc.com at http://www.nellc.com/

Key Words: Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, School Bus, School Buses, Student, Students, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Public School, Field Trip, Field Trips, Charter, Charters, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z

Job: Operations Field

Primary Location: Canada-Ontario-Rexdale-Toronto West

Work Locations Toronto West (5019_Toronto West)60 McCulloch AvenueC/O STOCK 5019Rexdale, M9W 4M6

Organization Canada Bus

Schedule Full-time

Employee Status Regular

Job Level Team Leader/Supervisor

Job Shift Day Job

Travel No

Req ID: 202749

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