National Express Jobs

Job Information

National Express Area HR Director in Rosemead, California


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at

The Area HR Director provides focused HR planning and execution support for a dedicated geographic area within National Express. Key areas of accountability are HR Consulting, Human Resource Operations, Culture and Engagement, Data Analysis and oversight of talent acquisition, talent management, training and development. The position serves as a key business partner to the SVP- Field Operations and Region Managers (Ops/Maintenance/Safety)


Human Resource Consulting

  • Conducts weekly meetings with respective business partners, providing HR guidance and support.

  • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations and makes recommendations on actions.

  • Identifies training needs for business units and individual executive coaching needs and works with our talent team on solutions.

  • Participates in the evaluation and monitoring of training programs to ensure success. Follows up to ensure training is complete on all compliance related items.

Human Resources Operations

  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

  • Provides HR Policy guidance and interpretation

  • Works to ensure that all the Areas Net Claims are resolved and updated timely.

  • Ensures that all HR Compliance related items are completed in a timely manner

Culture & Engagement

  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

  • Champions our annual employee survey to drive overall participation and action planning on results.

  • Owns our employee relations issues and leads positive employee relations campaigns.

Talent Management

  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development & disciplinary actions)

  • Provides guidance and input on business unit restructures, workforce planning and succession planning.

Data Analysis

  • Analyzes trends and metrics in partnership with the Operations group to develop solutions, programs and policies.


  • Bachelor’s Degree required

  • 7 or more years of professional Human Resources experience

  • Experience supporting multiple sites; ability to provide guidance and training from a remote location

  • Must be able to travel; position requires approximately 75-90% field work

  • Strong working knowledge of Human Resource practices and principles with significant knowledge of law and regulations affecting employment.

  • Effective presentation skills and the ability to assist in the development and delivery of employee or management training.

  • Experience responding to EEOC, Human Rights Commission, Wage & Hour and other types of employee claims.

  • Experience initiating and implementing Human Resource programs to achieve business objectives and ensure HR support for internal customers.

  • Must possess leadership and collaborative skills with demonstrated ability to build partnerships with internal and external customers

  • Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.)

  • Excellent verbal and written communication skills along with strong interpersonal skills

  • Strong analytical skills with an attention to detail

  • Creative, innovative, and flexible mindset

  • Ability to work independently or as part of a team

  • Well-developed time-management skills

  • Utmost professionalism, integrity, and confidentiality

National Express LLC is an Equal Opportunity Employer.

For more information please visit at

Job: Human Resources

Primary Location: United States-California-Rosemead-Rosemead, CA

Other Locations: United States-Illinois-Lisle-US Headoffice

Work Locations Rosemead, CA (2001Rosemead, CA)2713 North River Ave.C/O DURHAM 2001Rosemead, 91770US Headoffice (1002US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Director

Job Shift Day Job

Travel Yes, 75 % of the Time

Req ID: 211089