National Express Customer Service Representative in Rosemead, California
The Customer Service Representative is a key part of our Charter Customer Service team, ensuring that National Express LLC (NELLC), and its operating companies delivers the highest level of customer service possible to our valued clients. The principle core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology. This position will help NELLC move to the next level in customer satisfaction.
Responsible for acting as a liaison between the customer and the company.
Provide a world class customer experience to both internal and external customers via phone and email.
Assist customers with service requests, changes, cancelation, and other queries.
Capture detailed customer charter requests and provide an accurate quotation.
Follow-up with leads via phone and email.
Assist customers with single call issue resolution.
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment.
Other duties as assigned.
High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors.
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
Strong inter personal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Prior logistics/charter sales experience preferred
Transportation industry experience a plus
Bilingual English/Spanish a plus
Job: Operations Field
Primary Location: United States-California-Rosemead-East San Gabriel Rosemead, CA
Organization United States Bus
Employee Status Regular
Job Shift Day Job
Req ID: 191771