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National Express Operations Specialist in Scarborough, Ontario


Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35 school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of National Express Group, a global leader in transportation, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn®.


Overall Responsibilities:

  • Responsible for overseeing Part of CSC Operations processes, procedures and communication

  • Works collaboratively with other Operations Manager to address and resolve issues that cross-functionally affect workgroups

  • Responsible for communication to Operations Manager regarding Stakeholder concerns with his/her workgroup; works with Operations Manager to manage concerns

  • Investigates customer complaints in relationship to issues stemming from his/her workgroup

  • Responsible for knowledge of CSC contracts and accompanying operational requirements

  • Responsible for the oversight of KPIs through various technology tools and reports

  • Manages assigned Key Performance Indicators (KPI’s)

  • Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with Operations Manager

  • Examine and review the daily reports, analyze data and provide summary to Operations Manager

  • Understands and can perform payroll functions in the absence of the payroll administrator

  • Prepares route audits using GPS data to determine that drivers are being paid appropriately. If not, they will calculate the retro pay and provide to the GM for approval


Requirements & Qualifications:

  • High School diploma or equivalent. Some college preferred

  • 5 years’ work experience required, with 3 years in ground transportation industry preferred; a minimum of 1-year supervisory experience is equivalent. College diploma equivalent to 2 years required work experience

  • Preferably, holds a valid Commercial Driver’s License with appropriate endorsements

  • Excellent communication skills, interpersonal skills required. Knowledge of surrounding area, routing

  • Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing

Job: Operations Field

Primary Location: Canada-Ontario-Scarborough-Toronto East

Work Locations Toronto East (5017_Toronto East)17 Upton RdC/O STOCK 5017Scarborough, M1L 2C1

Organization Canada Bus

Schedule Full-time

Employee Status Regular

Travel No

Req ID: 231128