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National Express Router in Scarborough, Ontario


Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35 school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of National Express Group, a global leader in transportation, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn®.


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America.


  • Produce and maintain a master record of all routes and provide operating copies daily

  • Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)

  • Produce and maintain cost efficient and timely routes

  • Meet all deadlines relating to schedules set up for the routing process

  • Coordinate with Dispatch to establish route standards for time and miles

  • Provide excellent customer service when working directly with customers, parents and employees

  • Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly

  • Maintain the work area in a neat and professional condition daily

  • Maintain a professional appearance

  • Ability to work well under pressure


  • High school diploma or GED

  • Previous dispatch experience is preferred; bi-lingual abilities a plus

  • Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.

  • Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

  • Ability to problem solve in an effort to meet schedule requirements

  • Ability to operate two-way and emergency radio systems

  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

  • Ability to use Microsoft Office Program and computerized routing software.

  • Verbal communication skills to provide effective advice and interpretation that are readily understandable.

  • Written communication skills to prepare materials and reports

  • Customer service skills to provide excellence in customer service to internal and external stakeholders

Stock Transportation is an Equal Opportunity Employer

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Key Words : Router, Dispatcher, Bus Router, Truck Router, Delivery Dispatcher, Transportation Dispatcher/Router, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit

Job: Operations Field

Primary Location: Canada-Ontario-Scarborough-Toronto East

Work Locations Toronto East (5017_Toronto East)17 Upton RdC/O STOCK 5017Scarborough, M1L 2C1

Organization Canada Bus

Schedule Full-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 221702