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National Express Reservationist in Springfield, Massachusetts

Description

National

Express LLC (NELLC) is the North American subsidiary of National Express Group,

PLC, one of the premier transportation firms in the United Kingdom. We operate

across 34 states and three provinces. All organizations share a strong commitment

to provide the highest level of transportation safety, quality transportation,

outstanding customer service and positive employee relations. National Express

School (NEXS) operates more than 22,500 school buses, serves more than 550

school districts in 31 states and three provinces, and transports more than 1.3

million students on a daily basis. National Express Transit (NEXT) operations

transport more than 22 million passengers annually with more than 2,800

vehicles. National Express Shuttle (WeDriveU) serves more than nine million

corporate and university passengers annually. NELLC’s corporate headquarters,

located in Lisle, Illinois, houses the administrative and corporate support

functions for the organization. Our 290 local customer service centers (CSCs)

are supported by regional operations teams located throughout North America.

Learn more at nellc.com.

Responsibilities:

  • Take reservations through phone calls

  • Data enter information to schedule trips

  • Generating reports as needed

  • Maintaining accurate, orderly and up to date systems for all records

  • Maintaining security of all files and records

  • Encouraging compliance with company policies and procedures

  • Performing various administrative tasks

Qualifications

  • High School graduate or equivalent

  • Telephone and/or call center experience desired

  • Computer literacy, preferably in word processing and spreadsheets

  • Excellent oral communication skills to respond and present professionally to callers and visitors.

  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.

  • Able to work in a fast-paced environment.

  • Possess excellent communication and decision-making skills.

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.nationalexpresstransit.com at http://www.nationalexpresstransit.com/ or http://www.nellc.com at http://www.nellc.com/ .

Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk

Job: Operations Field

Primary Location: United States-Massachusetts-Springfield-Springfield, MA

Organization Transit

Schedule Full-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 194385

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