National Express Reservationist in Springfield, Massachusetts
Express LLC (NELLC) is the North American subsidiary of National Express Group,
PLC, one of the premier transportation firms in the United Kingdom. We operate
across 34 states and three provinces. All organizations share a strong commitment
to provide the highest level of transportation safety, quality transportation,
outstanding customer service and positive employee relations. National Express
School (NEXS) operates more than 22,500 school buses, serves more than 550
school districts in 31 states and three provinces, and transports more than 1.3
million students on a daily basis. National Express Transit (NEXT) operations
transport more than 22 million passengers annually with more than 2,800
vehicles. National Express Shuttle (WeDriveU) serves more than nine million
corporate and university passengers annually. NELLC’s corporate headquarters,
located in Lisle, Illinois, houses the administrative and corporate support
functions for the organization. Our 290 local customer service centers (CSCs)
are supported by regional operations teams located throughout North America.
Learn more at nellc.com.
Take reservations through phone calls
Data enter information to schedule trips
Generating reports as needed
Maintaining accurate, orderly and up to date systems for all records
Maintaining security of all files and records
Encouraging compliance with company policies and procedures
Performing various administrative tasks
High School graduate or equivalent
Telephone and/or call center experience desired
Computer literacy, preferably in word processing and spreadsheets
Excellent oral communication skills to respond and present professionally to callers and visitors.
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
Able to work in a fast-paced environment.
Possess excellent communication and decision-making skills.
National Express LLC is an Equal Opportunity Employer.
For more information please visit http://www.nationalexpresstransit.com at http://www.nationalexpresstransit.com/ or http://www.nellc.com at http://www.nellc.com/ .
Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk
Job: Operations Field
Primary Location: United States-Massachusetts-Springfield-Springfield, MA
Employee Status Regular
Job Level Individual Contributor
Job Shift Day Job
Req ID: 194385