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National Express Transit Bus Assistant in Springfield, Virginia


Transit Bus Assistant

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. National Express School (NEXS) is the home-to-school division of NELLC, which operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. Getting students to school safely, on time, and ready to learn® is what we do. We work tirelessly to ensure the peace of mind of those who have entrusted their children to us. Safety, above all, is the cornerstone on which we build everything. We are dedicated to ensuring children arrive to school safely and on time so they can make the most of their school day. Learn more at

BusAssistants are responsible for assisting the driver with the movement, management and care of passengers while they are being transported to an assigned destination as well as when they are boarding or leaving the vehicle in a safe manner.

Responsibilities Include:

  • Seat passengers safely using needed seat belts, car seats, wheel chair securing devices, etc.

  • Serve as a role model for passengers in demonstrating a positive attitude, good moral character, and integrity.

  • Monitor passengers at all times to ensure safety regulations and passenger conduct rules are followed.

  • Exercise passenger management through communication and discipline per Company policy.

  • Document and report any violations or conduct concerns to appropriate authority.

  • Physically assist passengers in evacuation of the vehicle in case of emergency.

  • Ensure that passengers take their belongings with them when leaving the vehicle.

  • Assist Driver in keeping the interior of the assigned vehicle clean and presentable.

  • Complete all required paperwork and submit to the appropriate employee/department in a timely manner.

  • Display the highest ethical and professional behavior in working with fellow employees, supervisors, and the community; always promoting company goodwill.

  • Present a neat and professional appearance at all times.

  • Report to duty on time and perform all responsibilities in a safe manner.

  • Attend all assigned training, safety meetings, and in-service meetings.

  • Other duties as assigned.

  • Additional responsibilities for our Paratransit Bus Assistants include but are not limited to:

    • Must be able to provide individualized assistance/ accommodations to passengers with disabilities

    • Must be able to assist individuals with disabilities boarding or disembarking from the vehicle

    • Monitor the welfare of passengers while the vehicle is in route

    • Must be able to assist with operating wheelchair lifts to assist passengers

    • Effectively communicates with the Driver of any issues


Requirements Include:

  • Must be at least 18 years of age.

  • Must meet physical and medical requirements.

  • Must satisfactorily complete and pass all training and attend safety meetings and in-service meetings in order to remain qualified.

  • Must have a high degree of attention to detail and considerable dexterity to safely use various types of restraints, secure wheelchairs, etc.

  • Ability to relate to and work well with passengers.

  • Ability to maintain effective passenger behavior management.

  • High level of professionalism and diplomacy skills to work with passengers, fellow employees, etc.

  • Strong communication and interpersonal skills.

  • Ability to lift and assist passengers when necessary.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Company name is : National Express Transit

Job: Bus Assistant US Transit

Primary Location: United States-Virginia-Springfield-Highland, VA

Work Locations Highland, VA (7047_Highland, VA)7307 Highland StreetSuite CSpringfield, 22150

Organization Transit

Schedule Full-time

Employee Status Regular

Job Shift Day Job

Travel No

Req ID: 212962