National Express Jobs

Job Information

National Express Customer Service Rep in Tucson, Arizona

Description

Total Transit/ totalride is a

subsidiary of National Express, An Arizona based company under the brand name

of totalride has proudly been providing private/public

transportation for over 34 years. A provider of transit, paratransit, student

transportation, fixed route, TNC, taxi overflow,

on-demand, ADA paratransit, and senior transportation services committed to

safe, reliable and courteous transportation

services. We are currently seeking a Customer Service Representative for our

Customer Service Center (CSC) in

Tucson, AZ.

  • Are you comfortable navigating in Windows and conducting basic data entry?

  • Can you talk on the phone while multitasking?

  • Are you able to navigate using Google maps?

  • Are you patient and able to provide exceptional customer service?

  • Are you capable of handling a high volume of calls and making quick

decisions?

Responsibilities:

  • Address

customer’s questions and concerns in a courteous manner

  • Sell Transit passes for various transportation fares

  • Run reports and maintain information in an Excel spreadsheet

  • Handle cash

  • Generating reports as needed

  • Encouraging compliance with company policies and procedures

  • Maintaining accurate, orderly and up to date records for all administrative

tasks

  • Encouraging compliance with company policies and procedures

  • Performing various administrative tasks

Qualifications - Internal

  • High School graduate or equivalent

  • Customer service experience required

  • Sales and cash handling experience required

  • Excellent oral communication skills to respond and present professionally to

callers and visitors.

  • Demonstrated ability to effectively and diplomatically handle a wide range of

demanding inquiries from a variety of

internal and external sources.

  • Strong inter personal skills and excellent written and oral communication

skills required

  • Critical thinking and problem-solving skills are also required

  • Excellent oral and written communication skills with excellent interpersonal

skills

  • Computer literacy, preferably in word processing and spreadsheets,

  • Prioritization, organization, coordination and time management skills to

coordinate and prioritize multiple tasks

  • Bilingual English/Spanish a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.totalride.com/careers.

Key Words: Receptionist, Office Clerk, Office Coordinator, Office Assistant,

Administrative Assistant, Transportation Clerk,

Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll

Assistant, Billing Clerk, DOT Records Clerk

Qualifications

  • High School graduate or equivalent

  • Customer service experience required

  • Sales and cash handling experience required

  • Excellent oral communication skills to respond andpresent professionally to callers and visitors.

  • Demonstrated ability to effectively and diplomaticallyhandle a wide range of demanding inquiries from a variety of internal andexternal sources.

  • Strong inter personal skills and excellent written andoral communication skills required

  • Critical thinking and problem-solving skills are alsorequired

  • Excellent oral and written communication skills withexcellent interpersonal skills

  • Computer literacy, preferably in word processing andspreadsheets,

  • Prioritization, organization, coordination and timemanagement skills to coordinate and prioritize multiple tasks

  • Bilingual English/Spanish a plus

National Express LLC is an Equal

Opportunity Employer.

For more information please visit http://www.totalride.com at http://www.nationalexpresstransit.com/

Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk

Job: Operations Field

Primary Location: United States-Arizona-Tucson-NETC Tucson Transit

Organization Transit

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 202942

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