National Express Dispatcher in Tucson, Arizona
Totalride / Total Transit a
subsidiary of National Express LLC (NELLC) is the North American subsidiary of
National Express Group, PLC, one of the premier transportation firms in the
United Kingdom. We operate across 34 states and three provinces.NELLC’s
corporate headquarters, located in Lisle, Illinois, houses the administrative
and corporate support functions for the organization. Our 290 local customer
service centers (CSCs) are supported by regional operations teams located
throughout North America. Learn more at nellc.com.
Directs and monitors daily assignments;schedules drivers and assigns vehicles to ensure daily coverage of allroutes.
Ensures direct and indirect dailyactivities of drivers are assigned and accomplished on-time.
Communicates all relevant details ofdriving assignments to drivers to ensure proper execution.
Assist drivers with routing directionsand directs them to perform special services when required.
Recommends appropriate disciplinaryaction, up to and including suspensions and/or discharge, for staffviolations of company policies.
Responds to emergency calls, facilitatesemergency response network, coordinates mechanical service repair, andassigns replacement buses and drivers when there is a problem on a route.
Notifies stakeholders and locationpersonnel of all changes in route assignments, emergency situations,accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records(relevant contract requirements, customer information, route changes,relevant maps, vehicle details, bus assignments, driver details) for thepurpose of providing accurate and reliable information to customers andcomplies with district and state requirements.
Coordinates vehicle service andmechanical repairs with Maintenance Supervisor to assure uninterruptedservice delivery.
Maintains high compliance to dispatchstandard operating procedures.
Handles customer concerns and requestsfor information in an expeditious and professional manner.
Escalates unresolved issues to managementas appropriate.
High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing.
Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Bi-lingual abilities a plus
National Express LLC is an Equal Opportunity Employer.
For more information please visit http://www.nationalexpresstransit.com at http://www.nationalexpresstransit.com/ or http://www.nellc.com at http://www.nellc.com/ .
KeyWords : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit, CMF 88, 88M, 88N, 88Z
Job: Operations Field
Primary Location: United States-Arizona-Tucson-NETC Tucson Transit
Employee Status Regular
Job Level Individual Contributor
Job Shift Day Job
Req ID: 202944