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National Express Sabino Canyon Concierge in Tucson, Arizona

Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

The Sabino Canyon Crawler Concierge will be the local face of the Crawler service. Concierge will greet the visitors, direct them to the visitors’ center or the kiosks for credit card/debit card payment, assist the visitors as needed, validate the tickets, and help the driver load the vehicles with the passengers. At the conclusion of the tour, the concierge will thank the customers, collect the earbuds, help the driver clean the vehicle, and prepare for the next tour. The first and last shifts will assist in setting up and taking down stanchions, A frame signage, opening and closing the ticket booth, and other beginning and end of day tasks as needed.

Duties and Responsibilities:

  • Be knowledgeable of Sabino Canyon and other nearby tourist destinations

  • Be friendly and engaging to visitors

  • Be proficient in operating the computers and kiosks (training will be provided)

  • Validate tickets

  • Assist visitors board and debark the vehicles

  • Assist ADA visitors boarding and disembarking the vehicles

  • Assist the drivers as needed

Qualifications

  • High School graduate or equivalent

  • Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment

  • Demonstrated ten-key and data entry skills; with ability to maintain accuracy and speed

  • Basic clerical and math skills

  • Excellent oral and written communication skills with excellent interpersonal skills

  • Computer literacy, preferably in word processing and spreadsheets,

  • Excellent oral communication skills to respond and present professionally to callers and visitors.

  • Prioritization, organization, coordination and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines and apply protocols to coordinate flow of materials and correspondence in the Department.

  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.

  • Be able to stand on your feet for a considerable length of time. While performing the duties of this job, the concierge is regularly required to walk, stand, and/or move around. They will be required to use their hands and arms to collect and validate tickets and assist in loading visitors on the vehicles.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Company name is: National Express Transit

Job: Operations Field

Primary Location: United States-Arizona-Tucson-NETC Tucson Transit

Work Locations NETC Tucson Transit (7063_NETC Tucson Transit)829 West Silverlake RoadC/O DURHAM 7063Tucson, 85713

Organization Transit

Schedule Part-time

Employee Status Limited Term

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 214295

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