National Express Jobs

Job Information

National Express Customer Service Rep in Vallejo, California

Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

  • Address customer’s questions and concerns in a courteous manner

  • Sell Transit passes for various transportation fares

  • Run reports and maintain information in an Excel spreadsheet

  • Handle cash

  • Generating reports as needed

  • Encouraging compliance with company policies and procedures

  • Maintaining accurate, orderly and up to date records for all administrative tasks

  • Encouraging compliance with company policies and procedures

  • Performing various administrative tasks

Qualifications

  • High School graduate or equivalent

  • Customer service experience required

  • Sales and cash handling experience required

  • Excellent oral communication skills to respond and present professionally to callers and visitors.

  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.

  • Strong inter personal skills and excellent written and oral communication skills required

  • Critical thinking and problem-solving skills are also required

  • Excellent oral and written communication skills with excellent interpersonal skills

  • Computer literacy, preferably in word processing and spreadsheets,

  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

  • Bilingual English/Spanish a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.nationalexpresstransit.com at http://www.nationalexpresstransit.com/ or http://www.nellc.com at http://www.nellc.com/ .

Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk

Job: Operations Field

Primary Location: United States-California-Vallejo-Vallejo, CA

Work Locations Vallejo, CA (7014_Vallejo, CA)1850 BroadwayVallejo, 94589

Organization Transit

Schedule Part-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 203215

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