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National Express Charter Manager in Wyandotte, Michigan


National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at


  • Grow NECs charter business in a targeted area through direct sales to large target customers (event coordinators, sports arenas, etc.)

  • Work with the Charter Coordinators in the area to ensure successfully delivery of service and customer satisfaction

  • Builds and manages positive working relationships with a variety of internal and external stakeholders to collaborate on new charter business proposals and issue resolution

  • Identify and create a pool of potential sales opportunities and clients, collecting and analyzing competitive intelligence within specific communities

  • Manage the development of initiatives to enhance operational and revenue growth by exploring potential adjacent markets

  • Manage and lead the development of responses to Requests for Proposals (RFPs) for charters (e.g. Letters of Intent, Letters of Agreement, Contracts, etc.)

  • Properly quote, book and follow up on customer inquiries (internal and external)

  • Negotiate rates and terms of charter contracts

  • Market charter business to field account representatives (local/onsite sales rep, in essence)

  • Provide field support for lead generation and new business (sales and marketing tools)

  • Follow up on new business leads via multiple vehicles (websites, references, etc)

  • Track and report on all initiatives employed to grow the charter business (to senior leadership)

  • Prospect and match charter opportunities with vial field locations within the region

  • Provide onsite support for all large events (AT&T, Special Events, Globe Life Park, community events)

  • Serve as onsite liaison for events requiring ground crew

  • Supervises Charter Drivers

  • Ensures DOT Compliance for all drivers

  • Secures DOT Permits for trips requiring them

  • Fills in for the General Manager in his/her absence


  • Bachelor’s Degree in Business, Marketing or related field

  • 5-7 Years’ experience in sales and or charter work and customer service

  • Experience in negotiating contracts

  • Experience in developing a sales plan, developing a sales pipeline and achieving agreed upon sales quotas.

  • Must be able to analyze sales results and draw conclusions

  • Superb communication skills, both oral and written

  • Strong relationship building skills

  • Strong working knowledge with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, CRM Systems (preferably

  • Knowledge of transportation / travel industry

  • CDL with proper endorsements or ability to obtain

  • Ability to travel in current geographical area (20%)

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job: Operations Field

Primary Location: United States-Michigan-Wyandotte-Trinity Corporate, MI

Work Locations Trinity Corporate, MI (4113_Trinity Corporate, MI)4624 13th StreetC/O Durham 4113Wyandotte, 48192

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Team Leader/Supervisor

Job Shift Day Job

Travel No

Req ID: 213837